Terms of Service
Clear terms for using MotionGear.
These Terms of Service explain the conditions that apply when you visit motiongear.mom, browse cycling equipment, place an order, communicate with MotionGear or otherwise use our online store and related services.
By accessing or using the store after these Terms are published, you agree to be bound by them to the extent permitted by applicable law.
The principles behind these Terms.
These Terms are designed to establish a clear relationship between MotionGear and every customer who uses the store, while preserving rights that cannot lawfully be excluded.
Accurate information
Customers are responsible for providing complete and current order, delivery, payment and contact information.
Responsible use
The store, its content and all purchased products must be used lawfully and in accordance with their intended purpose.
Product context
Compatibility, installation, care and riding conditions can affect how cycling equipment performs and should be considered before use.
Fair legal limits
Any exclusion or limitation in these Terms applies only to the maximum extent permitted by applicable law.
How access, orders and store use work.
The following clauses apply whenever you browse the store, submit information, make a purchase or interact with MotionGear services.
Acceptance and eligibility
By using the store, you confirm that you have reached the age of legal majority in your place of residence or that you are using the store with the involvement and permission of a parent or legal guardian.
You may not use the store or purchase products for any unlawful, fraudulent or unauthorized purpose. If you do not agree with these Terms, you should discontinue use of the store.
Store information and availability
We aim to present product descriptions, specifications, imagery, compatibility guidance, pricing and availability as accurately as reasonably possible. Screen settings, production changes and supplier updates may cause minor differences in color, finish, packaging or included details.
We may update, correct, suspend or remove store content without prior notice. Product availability is not guaranteed until an order has been accepted and processed.
Orders and acceptance
Submitting an order is an offer to purchase the selected products. An automated acknowledgment confirms that the order was received, but it does not necessarily mean that the order has been finally accepted.
MotionGear may decline, limit or cancel an order where reasonably necessary, including in cases involving suspected fraud, pricing errors, unavailable inventory, payment failure, delivery restrictions or incorrect customer information.
If an order is canceled after payment has been captured, the applicable amount will be returned through the original payment method, subject to the processing rules of the payment provider.
Prices, payment and taxes
Product prices and promotional terms may change without notice. The price displayed at checkout at the time an order is submitted will generally apply, subject to correction of obvious errors.
You agree to provide current, complete and accurate payment and billing information. Payment processing may be performed by independent payment service providers and may be subject to their security checks and separate terms.
Taxes, duties, fees or other charges may apply depending on the order and destination. Where the store is required to collect an amount, it will be displayed during checkout or otherwise communicated as required.
Shipping, delivery and risk
Delivery estimates are provided in good faith but are not guaranteed unless expressly stated. Carrier delays, severe weather, address issues, customs procedures and other events outside MotionGear’s reasonable control may affect delivery.
You are responsible for providing a complete and deliverable address and for reviewing shipment information promptly. Risk and title transfer according to applicable law and the delivery arrangements for the order.
Returns, refunds and warranty matters
Returns, refunds, replacements and warranty requests are subject to the information displayed on the store, the condition of the product, applicable product-specific terms and any mandatory consumer rights.
A return request is different from a warranty review. Normal wear, accidental damage, misuse, incorrect installation, incompatibility or unauthorized modification may affect the available outcome.
Contact MotionGear with your order information, photographs and a clear description when assistance is required.
Your order is part of a complete riding setup.
Cycling products can interact with the bicycle, rider, connected device, road conditions and other equipment. You are responsible for confirming that each item is suitable for its intended use.
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Review compatibility
Check dimensions, mounting interfaces, device requirements, bicycle type and intended riding environment before installation.
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Install correctly
Follow product instructions, use suitable tools and confirm that clamps, straps, fasteners and electrical connections are secure.
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Inspect before riding
Look for loose hardware, unusual movement, damaged materials, low battery levels or any condition that could affect intended use.
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Follow local rules
Use lights, reflective equipment, electronics, locks and other accessories in accordance with applicable road, traffic and cycling laws.
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Maintain equipment
Clean, dry, charge, store and inspect each item according to its materials, electronic components and intended use.
Store access and cycling equipment must be used responsibly.
Users must not interfere with the store, misuse its content or rely on equipment in a way that ignores product instructions, compatibility limits or visible damage.
Permitted use
You may use the store for lawful personal or business shopping, product research and communication with MotionGear.
Prohibited conduct
You may not attempt unauthorized access, introduce malicious code, scrape protected content, impersonate another person or interfere with store operation.
Ride responsibility
Cycling involves inherent risks. Products should be used with proper judgment, regular inspection, suitable protective equipment and compliance with local laws.
Do not continue using a helmet, light, lock, mount, bag, saddle, electronic device, repair tool or other accessory that appears damaged, loose, incompatible or unable to perform its intended function safely.
How store content, submissions and third-party services are handled.
MotionGear protects its store experience while recognizing that online commerce may involve independent platforms, payment providers, carriers and other service partners.
Store content belongs to its respective owner.
The MotionGear name, visual identity, page design, graphics, photographs, written content, icons and other store materials are owned by MotionGear or used with permission.
- Content may be viewed for personal shopping and product research.
- Commercial copying, resale, redistribution or modification requires permission.
- Third-party marks remain the property of their respective owners.
Information you submit must be lawful and accurate.
Feedback, messages, photographs and other materials voluntarily provided to MotionGear must not infringe another person’s rights or contain unlawful, harmful or misleading content.
- You retain ownership of original materials you submit.
- You authorize MotionGear to use submitted materials as reasonably necessary to provide support.
- Do not submit confidential information that is not required for the request.
Some store functions depend on independent providers.
Payments, hosting, analytics, delivery and other store functions may be provided by third parties. Their services may be governed by separate terms and privacy practices.
- Third-party availability and processing times may vary.
- MotionGear does not control independent provider systems.
- External service terms may apply where clearly disclosed.
Obvious store errors may be corrected.
Information may occasionally contain typographical errors, inaccurate specifications, pricing mistakes or omissions relating to products, availability, promotions, shipping or other details.
- We may correct inaccurate information when identified.
- An affected order may be reviewed before fulfillment.
- Customers will be informed when a material correction affects an order.
Important limits and continuing protections.
The clauses below apply only to the extent permitted by law and do not exclude consumer rights or remedies that cannot legally be waived.
Service availability and disclaimers
The store and its content are provided on an “as available” basis. MotionGear does not guarantee that access will always be uninterrupted, error-free or compatible with every device. Product information is general and does not replace professional fitting, installation, mechanical, electrical, medical or legal advice.
Limitation of liability
To the maximum extent permitted by law, MotionGear will not be liable for indirect, incidental, special or consequential loss arising from store use, delayed access, third-party services or misuse of a product. Nothing in these Terms excludes liability that cannot lawfully be excluded.
Indemnification
To the extent permitted by law, you agree to be responsible for losses, claims or expenses arising from your unlawful use of the store, material breach of these Terms or infringement of another person’s rights.
Severability and entire agreement
If any provision is found invalid or unenforceable, the remaining provisions will continue to apply. These Terms, together with applicable store policies and product-specific conditions, form the agreement governing your use of the store.
Governing law and disputes
These Terms are governed by the laws applicable to the location from which MotionGear operates, without limiting any mandatory protections available in your place of residence. Before starting formal proceedings, you are encouraged to contact MotionGear so the concern can be reviewed directly.
Changes to these Terms
MotionGear may update these Terms to reflect changes in the store, services, products or applicable requirements. Updated Terms take effect when published unless another effective date is stated. Continued store use after an update constitutes acceptance where permitted by law.
Useful answers about the agreement.
These answers summarize key points but do not replace the full Terms displayed above.
When do these Terms apply?
They apply whenever you access motiongear.mom, browse store content, submit information, place an order, communicate with MotionGear or use another service provided through the store.
Does an order confirmation mean my order is accepted?
An automated confirmation usually means the order was received. Final acceptance may depend on payment authorization, product availability, delivery eligibility and verification of the submitted information.
Can MotionGear cancel an order?
An order may be declined or canceled where reasonably necessary, including for unavailable stock, payment failure, suspected fraud, delivery restrictions, obvious pricing errors or incomplete customer information.
Am I responsible for product compatibility?
Yes. Customers should review dimensions, specifications, bicycle type, mounting interfaces, device requirements and intended use before purchase and installation. Contact MotionGear when compatibility remains unclear.
Do these Terms remove my consumer rights?
No. Nothing in these Terms is intended to exclude, restrict or replace rights and remedies that cannot lawfully be waived under applicable consumer law.
What should I do if a product appears unsafe or damaged?
Stop using the product, remove it from the bicycle when appropriate and contact MotionGear with your order information, clear photographs and a description of the concern.
How can I ask a question about these Terms?
Use the MotionGear Contact page and explain which section of the Terms or which order issue you would like clarified.
Contact MotionGear for clear, product-aware support.
Share the relevant order information, product details and a concise explanation so our team can direct your request appropriately.